Shipping policy

Once we receive confirmation of payment from you, we will dispatch your order and you will receive a notification of purchase. This notification serves as a receipt for your purchase. Ensure that you provide the correct email address for receipt of this notification and that the delivery address is correct.

Should you not receive the notification of purchase from us, please contact us immediately.

Delivery in South Africa

We offer a standard delivery option to anywhere in South Africa. This is door-to-door which takes 2 - 7 working days on average. We strive for great customer service and quick delivery.

Delivery fee

  • Free delivery to anywhere in Gauteng for orders over R1000.
  • A delivery fee will be charged for all orders outside Gauteng. 
  • Package size (Volumetric weight) impacts the delivery costs.
  • For returns or exchanges, the current pricing of the contracted courier service will apply.

Delivery time
  • Cloud Mall ZA endeavors to ensure that your order reaches you on-time. Our orders average 2 - 7 working days but we strive to have it reach you within the least possible time.